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We’re here to help you find the best option for you.
We’re glad you’re here and want to help make your experience welcoming and as stress-free as possible. We also aim to be as transparent as possible with service, payment and insurance options. Please see our costs and insurance options below.
To best understand your mental health insurance benefits including coverage, deductibles, co-pays, as well as confirmation of in-network providers, please contact the telephone number on the back of your insurance card or ask one of our intake specialists for assistance. If you choose to see a provider who is not in-network for your plan, we are happy to provide you with a Superbill to submit to your insurance company for reimbursement if applicable.
You are entitled to receive a Good Faith Estimate that shows the costs of items and services that are reasonably expected for your health care needs for an item or service. The estimate is based on information known at the time the estimate was created.
The Good Faith Estimate does not include any unknown or unexpected costs that may arise during treatment. You could be charged more if complications or special circumstances occur. If this happens, federal law allows you to dispute (appeal) the bill.
When you receive a copy of your GFE, keep a copy in a safe place or take pictures of it. You may need it if you are billed a higher amount.
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.
What is “balance billing” (sometimes called “surprise billing”)?
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.
You are protected from balance billing for:
When balance billing isn’t allowed, you also have the following protections: